Refund policy

1. How to request a refund

Email the seller below or select “Payments and refunds” in your workspace feedback form. Include your account email, order number or date, and explain any fault involved. Use the public contact form if you cannot sign in. Do not send passwords, full card numbers, CVVs or passports. A missing receipt alone is not a reason to reject consideration of the request.

2. Cancelling further use

You may request the end of paid access at any time. For ordinary cancellation, the basic refund is proportional to the remaining paid period and the amount actually paid. Time is measured by service availability, not login count. If the purchased period has not started, that period is refunded in full. No extra cancellation penalty or Mivolti fee is deducted. The calculation is sent to the customer; if the law entitles you to more, the law applies.

3. Payment error or service fault

Duplicate payments, money paid without access and material service faults are reviewed separately. Send the date, amount and issue description so we can verify the order and provider confirmation. You may assert statutory remedies such as correction, a price reduction or a refund. The proportional calculation for ordinary cancellation does not waive these rights. Learning outcomes and a third-party teacher’s lessons are not the service purchased from Mivolti.

4. Timing and refund method

The provider reviews the request and makes any refund due within 10 calendar days of receiving the demand, unless the law requires a shorter period. Refunds use the original payment provider and method where technically possible; any alternative is agreed separately. Bank posting time depends on the bank but does not extend the provider’s obligations. Refunded prepaid access is adjusted; student access does not itself become paid.

5. What does not request a refund automatically

Closing a tab, deleting resources, signing out and cancelling future renewal do not replace a refund request for a period already paid for. Ruble payments do not renew automatically. This policy covers the Russian seller and ruble orders; international sales require separate terms before activation. Nothing excludes mandatory customer rights.

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